Privacy Policy
Super Google Customer Reviews
Last Updated: June 2025
Effective Date: June 2025
1. Introduction
Super Google Customer Reviews ("we," "our," or "us") is a Shopify application that enables merchants to collect Google Customer Reviews from their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.
We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our application, including Shopify merchants and their customers.
2. Information We Collect
2.1 Merchant Information
When you install and use our app, we collect:
- Shop Information: Your Shopify store domain, store name, and basic store settings
- Account Information: Your email address and user ID for authentication
- Configuration Data: Google Merchant Center ID, delivery preferences, language settings, and opt-in customizations
- Usage Data: Number of orders processed, feature usage, and app performance metrics
- Billing Information: Subscription plan, billing cycle, and payment status (processed securely through Shopify)
2.2 Customer Information
For customers who interact with the Google Customer Reviews feature, we process:
- Order Information: Order ID, order date, and estimated delivery date
- Contact Information: Customer email address (for review invitations)
- Delivery Information: Shipping country and delivery preferences
- Product Information: Product details and GTINs (when product reviews are enabled)
- Opt-in Preferences: Whether the customer opted in to receive review requests
2.3 Technical Information
- Log Data: IP addresses, browser type, device information, and access times
- Performance Data: App load times, error logs, and system performance metrics
- Authentication Data: Session tokens and OAuth credentials (encrypted)
3. How We Use Your Information
3.1 Primary Purposes
- Service Delivery: Enable Google Customer Reviews collection and badge display functionality
- Integration: Facilitate communication between your Shopify store and Google's Customer Reviews program
- Customization: Apply your language, style, and delivery preferences to the review collection experience
- Billing: Track usage limits, process subscription payments, and manage your billing cycle
3.2 Secondary Purposes
- Support: Provide customer support and troubleshoot technical issues
- Improvement: Analyze usage patterns to improve app functionality and performance
- Communication: Send important updates about your subscription, app changes, or technical issues
- Compliance: Meet legal obligations and protect against fraud or abuse
Important: We only use your information for the purposes described in this policy. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Information Sharing and Disclosure
4.1 Google Customer Reviews
Customer information is shared with Google Customer Reviews to enable the review collection service:
- Customer email addresses (for review invitations)
- Order information (order ID, date, delivery country)
- Product information (when product reviews are enabled)
- Merchant ID and store information
This sharing is essential for the app's functionality and is governed by Google's Customer Reviews terms.
4.2 Shopify
We share minimal information with Shopify for:
- Authentication and app authorization
- Billing and subscription management
- App performance monitoring and support
4.3 Service Providers
We may share information with trusted service providers who assist us in:
- Infrastructure: Cloud hosting and database services (Railway, PostgreSQL)
- Monitoring: Error tracking and performance monitoring (Sentry)
- Analytics: Usage analytics and app performance measurement
All service providers are contractually obligated to protect your information and use it only for specified purposes.
4.4 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms of service
- Prevent fraud or security threats
5. Data Storage and Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit using TLS/SSL
- Authentication: Secure OAuth and session token authentication
- Access Controls: Restricted access to personal information on a need-to-know basis
- Monitoring: Continuous monitoring for security threats and vulnerabilities
- Infrastructure: Secure cloud hosting with regular security updates
5.2 Data Location
Your data is primarily stored in secure data centers in the United States. We may transfer data internationally as necessary to provide our services, always with appropriate safeguards in place.
5.3 Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Subscriptions: Throughout your subscription period
- Cancelled Subscriptions: Up to 3 years for billing and support purposes
- Customer Data: As required by Google Customer Reviews program (typically 3 years)
- Legal Requirements: As required by applicable laws and regulations
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Restriction: Request limitation of processing in certain circumstances
6.2 App Settings
Through the app interface, you can:
- Control which information is shared with Google Customer Reviews
- Modify language and delivery preferences
- Enable or disable product review collection
- View your usage statistics and billing information
6.3 Marketing Communications
You can opt out of marketing communications by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at the information provided below
- Updating your preferences in the app settings
7. Cookies and Tracking
Our app uses minimal tracking technologies:
- Essential Cookies: Required for authentication and app functionality
- Performance Cookies: Help us understand how the app is used and identify areas for improvement
- No Advertising Cookies: We do not use cookies for advertising or marketing tracking
8. Children's Privacy
Our app is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with adequate privacy protection
- Other appropriate safeguards as recognized by applicable privacy laws
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information (subject to certain exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
11. European Privacy Rights
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR):
- Lawful basis for processing: Legitimate interest and contract performance
- Right to withdraw consent where processing is based on consent
- Right to lodge a complaint with your local data protection authority
- Right to object to processing in certain circumstances
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Post the updated policy on this page with a new effective date
- Notify you via email or through the app interface
- Provide a summary of significant changes
Your continued use of the app after any changes indicates your acceptance of the updated Privacy Policy.
13. Third-Party Links
Our app may contain links to third-party websites or services, including:
- Google Customer Reviews and Google Merchant Center
- Shopify admin and app store
- Support documentation and resources
This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party services you visit.